Start Date: 10/15/2020 10:00 AM CDT
End Date: 10/15/2020 11:30 AM CDT
Venue Name: Live Virtual Course - Zoom
MCA Affiliate Alliance
How the Sale Begins or Ends Before You Say a Word - Virtual Course
Live Virtual Course
The Profound Power of Presence - The Silent Secret Weapon of Sales and Service for Your Mechanical Contractor Firm.
Before a single word is spoken - in a split second -the decision to engage, trust, and buy is made. Every person who interacts with the client - sales, service technicians, estimators, installers, finance, or the CEO all share one common and powerful selling and customer service tool – Presence.
Each employee's self-awareness and personal presence is a powerful silent selling skill, and it can make or break your sales campaign, service call, installation, future business, and the crucial online review.
Presence leads to sales. Presence is the active decision on HOW you want people to “see” you, respect you, and trust you. It’s how you show up and engage people. You must get this right. Your presence creates an indelible impression on others, and profoundly influences their very desire to engage, work with you, buy you and from you. And it all happens in a split second.
If you are present and can show it, then people will be more likely to work with you and be your customer. It’s that simple. You must get this right.
Program hosted by the MCA Affiliate Alliance.
is a dynamic, engaging and motivational keynote speaker, Todd’s message is relevant to any organization striving to increase revenue, strengthen relationships and improve client satisfaction. Using humor and real-life examples, Todd demonstrates how every conversation is a “selling moment” and how everyone can contribute to the growth and profitability of the organization.
Unlike traditional “sales coaches,” who focus only on sales teams, Todd focuses on the mindset and behavior of selling and successfully and humorously teaches the non-sales professional how everything he or she does impacts the decision-making process.
to employees of Signatory Contractors and Associate Members.