Event Calendar

Tuesday, December 1, 2020

Resolving Workplace Conflict - Business Leadership Certificate

Start Date: 12/1/2020 12:00 PM CST
End Date: 12/1/2020 4:00 PM CST

Venue Name: Live Online via Zoom or In Person

Regnier Center 185
KS  United States  66210

Organization Name: MCAKC

Jacki Conn
Email: jconn@mcakc.org
Phone: (913) 948-9200

Resolving Workplace Conflict

Today’s business environment challenges organizations to increase productivity, improve quality, shorten cycle time, and reduce costs. An unfortunate but natural byproduct of these challenges is conflict. While conflict can lead to discoveries such as new ideas and innovative breakthroughs, it can, if allowed to escalate, result in damage to critical working relationships. This course teaches leaders how to recognize the signs of escalating conflict and take appropriate action to minimize damage. 

This class is part of the Business Leadership Certificate awarded by JCCC. The Business Leadership Certificate provides you with a tool kit to think strategically, assess financial implications of your decisions, mobilize change within your organization, and communicate with other business leaders.

Cost: FREE to employees of Signatory Contractors and Associate Members.

Learning Objectives

At the end of this seminar, you will be able to:

  1. Reduce the damaging effects of workplace conflict on individuals, groups, and the organization.
  2. Effectively address workplace conflict and enhance productivity, efficiency, and morale.
  3. Help others take responsibility for resolving their own conflicts.
  4. Promote a culture of trust and mutual respect within their work group.
CEUs: 0.4
To be recognized by JCCC and earn your Certificate you must complete all of the following courses.
  • Building and Sustaining Trust
  • Coaching for Peak Performance
  • Communicating for Leadership Success
  • Delegating with Purpose
  • Developing Yourself and Others
  • Driving Change
  • Resolving Workplace Conflict
Jennifer Olberding is a Human Resources professional and an adjunct professor at Johnson County Community College. Jennifer holds a Bachelor of Science Degree in Business Administration from Kansas State University. She has helped create and enhance human resource functions, develop processes, and increase the effectiveness of people and services.