Start Date: 3/30/2022 8:30 AM CDT
End Date: 3/30/2022 4:00 PM CDT
Venue Name: MCAKC Knowledge Center Location:
10955 Lowell Avenue, Suite 1050
Overland Park, KS United States 66210
MCA of Kansas City
Transitioning from the Field to the Office for Service
This class will focus on the transition from the field to the office for service techs. We will review the duties of all the office positions and the skills it will take to be successful. This class will utilize lecture, small group discussion, role plays and reallife situations to help the participants understand the challenges that most service groups have.
At the end of this program you will be able to:
- Describe a typical service office environment
- Explain the expectations of all the key positions in a service office
- Compare and contrast the differences in leadership and management
- Explain the importance of communication to a service leader
- Identify typical goals for customer service both internal and external
- Discuss how time management impacts the service industry
- Describe the importance of relationships in service
- Identify methods of managing conflict
- Describe coaching and mentoring in the serivce office
- Explain the importance of performance reviews
- Discuss the financial side of the business
- Identify methods to create a great service attitude with your team
to employees of Signatory Contractors and Associate Members.
started his career as a steamfitter with Local 602 in the Washington D.C. region, and after completing his apprenticeship, went on to become an instructor for the Union Apprentice Program. He has dedicated his life to teaching, coaching, and helping contractors be successful. He spent 45 years working his way through every job title in mechanical contracting. He’s served on countless committees, taught apprentices of his own, and finally after serving as the National Chairman of MSCA, he decided it was time to retire. But retirement for Woody doesn’t look like rounds of golf and beers on the beach. Rather, it’s more of an extension of his passion for education in the trades.
“I’ve had a chance to be around some of the most brilliant people in my industry — folks that are really focused on doing things right and improving at every turn. So that’s helped me to have that same mindset and learn from both the good and not-so-great things I’ve seen,” says Woody, reflecting on his life in the trades.