Start Date: 9/27/2023 8:00 AM CDT
End Date: 9/27/2023 12:00 PM CDT
Venue Name: MCA Knowledge Center
Location:
10955 Lowell Avenue, Suite 1050
Overland Park, KS United States 66210
Organization Name:
MCAKC
Contact:
Mastering Service Sales: Tactics for Service Technicians
WEDNESDAY, September 27 (8:00 AM - NOON)
In this seminar, service technicians will gain valuable strategies for mastering service sales. With a focus on understanding and meeting the needs of clients, technicians will learn effective questioning techniques and communication skills. They will discover how to appropriately price services, write successful proposals, and execute timely follow-ups.
Participants will learn when it’s appropriate for service technicians to engage in sales activities and when it is important to involve the sales team. The session will also outline the role of a salesperson and help technicians identify when technicians should take the lead in the sales process.
The session will outline the sales process, providing a step-by-step framework for technicians to follow. Participants will gain insights into their customers, learn how to effectively communicate, actively listen, and develop better customer relationships. Technicians will also learn how to empathize with customer pain points.
By the end of this session, service technicians will have gained valuable skills and knowledge that will enhance their sales capabilities. Armed with effective sales strategies, improved communication skills, and a customer-centric approach, participants will be successfully equipped for service sales.
Woody Woodall started his career as a steamfitter with Local 602 in the Washington D.C. region, and after completing his apprenticeship, went on to become an instructor for the Union Apprentice Program. He has dedicated his life to teaching, coaching, and helping contractors be successful. He spent 45 years working his way through every job title in mechanical contracting. He’s served on countless committees, taught apprentices of his own, and finally after serving as the National Chairman of MSCA, he decided it was time to retire. But retirement for Woody doesn’t look like rounds of golf and beers on the beach. Rather, it’s more of an extension of his passion for education in the trades.
CEUs: 0.4
Tuition
$100 Signatory Contractors
$150 Associate Members'
Cancelation Policy
Cancelations for all MCAKC events must be received at least 2 Business Days prior to the event by email to learn@mcakc.org or by phone at 913-948-9200. Cancelations received after this time will be assessed a $100 cancelation fee.
“No Shows” will be assessed a fee (see below) and invoiced accordingly.
$50 Event Duration: Up to 4 Hours
$100 Event Duration: Over 4 Hours (Should the event cover more than one day, this fee will apply for each day of event)
