Event Calendar

Wednesday, September 27, 2023

Mastering Service Sales: Tactics for Service Technicians

Start Date: 9/27/2023 8:00 AM CDT
End Date: 9/27/2023 12:00 PM CDT

Venue Name: MCA Knowledge Center

Location:
10955 Lowell Avenue, Suite 1050
Overland Park, KS  United States  66210

Organization Name: MCAKC

Contact:
Jacki Conn
Email: jconn@mcakc.org
Phone: (913) 948-9200

Mastering Service Sales: Tactics for Service Technicians

WEDNESDAY, September 27 (8:00 AM - NOON)

In this seminar, service technicians will gain valuable strategies for mastering service sales. With a focus on understanding and meeting the needs of clients, technicians will learn effective questioning techniques and communication skills. They will discover how to appropriately price services, write successful proposals, and execute timely follow-ups.

Participants will learn when it’s appropriate for service technicians to engage in sales activities and when it is important to involve the sales team. The session will also outline the role of a salesperson and help technicians identify when technicians should take the lead in the sales process.

The session will outline the sales process, providing a step-by-step framework for technicians to follow. Participants will gain insights into their customers, learn how to effectively communicate, actively listen, and develop better customer relationships. Technicians will also learn how to empathize with customer pain points.

By the end of this session, service technicians will have gained valuable skills and knowledge that will enhance their sales capabilities. Armed with effective sales strategies, improved communication skills, and a customer-centric approach, participants will be successfully equipped for service sales.

Instructor
Woody Woodall started his career as a steamfitter with Local 602 in the Washington D.C. region, and after completing his apprenticeship, went on to become an instructor for the Union Apprentice Program. He has dedicated his life to teaching, coaching, and helping contractors be successful. He spent 45 years working his way through every job title in mechanical contracting. He’s served on countless committees, taught apprentices of his own, and finally after serving as the National Chairman of MSCA, he decided it was time to retire. But retirement for Woody doesn’t look like rounds of golf and beers on the beach. Rather, it’s more of an extension of his passion for education in the trades.

CEUs: 0.4

Tuition
$100 Signatory Contractors
$150 Associate Members

Cancellation Policy
Cancellations for all MCAKC events must be received prior to the event by email to learn@mcakc.org or by phone at 913-948-9200. Cancellations received after this time will be assessed a $100 cancellation fee.

“No Shows” will be assessed a fee (see below) and invoiced accordingly.

$50 Event Duration: Up to 4 Hours
$100 Event Duration: Over 4 Hours (Should the event cover more than one day, this fee will apply for each day of event) 

Online Registration

Registration is Closed
Closed: 9/26/2023 1:00 PM

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