Event Calendar

Start Date: 10/17/2024 11:30 AM CDT
End Date: 10/17/2024 4:00 PM CDT

Venue Name: MCAKC Knowledge Center

Location:

Event Website: https://www.mcakc.org/ev_calendar_day.asp?date=9/12/2024&eventid=863

Organization Name: MCAKC

Contact:

This session is 5 of 8 in Propel Level 1. Use the button below to register for this series. If you've already registered, click "Add to my Calendar" above to add this session to your calendar.

Resolving Conflict

Conflict is an inevitable part of life, but it doesn't have to be destructive. This course equips participants with the knowledge and skills necessary to effectively manage and resolve conflicts in various professional settings. Through a combination of theoretical concepts and practical exercises, participants will gain insight into the nature of conflicts, understand different approaches to conflict resolution, and develop strategies for navigating challenging interpersonal dynamics.

Learning Objectives:
By the end of this course, participants will be able to:

• Describe the two basic types of conflict and the underlying reasons they occur.
• Recognize five typical approaches to conflict, including avoidance, accommodation, competition, compromise, and collaboration.
• Implement the basic steps of conflict resolution while managing their emotions effectively.
• Practice effective communication skills to minimize and prevent conflicts before they escalate.
• Employ strategies for responding to challenging individuals, such as dealing with extreme anger or addressing conflict avoidance.
• Handle specific conflict situations with confidence, including interactions with supervisors, clients, or other departments within an organization.

Cost:
$100 for employees of Signatory Contractors
$150 for Associate Members of the MCA of Kansas City. 

Target Audience: Emerging Leaders

CEUs: 0.4
 
Instructor
Loretta Summers has 40+ years of human resources experience in union and nonunion environments. Noted for her enthusiasm, passion and humor, Loretta combines energy and real-world experiences to facilitate personal and organizational change. She serves as adjunct faculty at Baker University, Ottawa University, Benedictine College and Johnson County Community College.

Cancellation Policy
Cancellations for all MCAKC events must be received prior to the event by email to learn@mcakc.org or by phone at 913-948-9200. Cancellations received after this time will be assessed a $50 cancellation fee.