Event Calendar

Thursday, March 26, 2026

MSP - Mechanical Service Professional Training

Start Date: 3/26/2026 11:30 AM CDT
End Date: 3/26/2026 4:00 PM CDT

Venue Name: MCA Knowledge Center

Location:
10955 Lowell Avenue 10th Floor
Overland Park, KS  United States  66210

Event Website: https://www.mcakc.org/mspservicetraining

Organization Name: MCAKC

Contact:
Jacki Conn
Email: jconn@mcakc.org
Phone: (913) 948-9200


Attendee
Anyone in a Service Role, whether in the field or in the office, from Project Managers to Account Managers, Field Supervisors to Lead Technicians, Operations Managers, Billing, Dispatchers, and Coordinators, all will benefit from this program.

Registration is limited to three (3) employees per signatory contractor.
If you wish to register more than three participants, please email Jacki Conn to have additional names added to the waitlist. If space remains available after February 26, waitlisted individuals will be added to the roster.

About
The Mechanical Service Professionals (MSP) Program is a eight (8) part series designed to meet the needs of the diverse Service Roles within MCAKC Member Firms.

This program consists of 8, four-hour weekly seminars. Lunch is provided

Lunch is 11:30 AM to Noon
Classes are Noon to 4:00 PM unless otherwise noted below.

Courses

3-26-2026 Putting Communication to Work Gary Polain
4-2-2026 Loan Worker Safety & Mental Wellness Don Campbell & Robin Todd
4-9-2026 Customer Service - The Whole Team Clay Daniels
4-16-2026 Service Agreements John Maske
4-23-2026 Understanding the Systems Behind HVACR & Plumbing Service Shannon Nicklaus
4-30-2026 Navigating the Numbers Kathy Crosby
5-7-2026 Seven Deadly Sins of Customer Service Full DAY SEMINAR Lisa Austin
5-14-2026 Estimating for Service Angie Simon

CEUs: 3.55

Tuition
There is no charge for employees of MCAKC Member Contractors Signatory to Local 8 & 533.
$1,000 for Non-Members Signatory to Local 8 & 533 
$1,500 for Associate Members

Cancellation Policy
Cancellations for all MCAKC events must be received at least 2 Business Days prior to the event by email to learn@mcakc.org or by phone at 913-948-9200. Cancellations received after this time will be assessed a $100 cancellation fee.

“No Shows” will be assessed a fee (see below) and invoiced accordingly.

$100 Event Duration: Up to 4 Hours
$150 Event Duration: Over 4 Hours (Should the event cover more than one day, this fee will apply for each day of event) 


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