Event Calendar

Start Date: 4/9/2026 11:30 AM CDT
End Date: 4/9/2026 4:00 PM CDT

Venue Name: MCAKC Knowledge Center

Location:

Event Website: https://www.mcakc.org/mspservicetraining

Organization Name: MCAKC

Contact:

This session is 3 of 8 in Mechanical Service Professional training program. Use the button below to register for this series. To register only for this seminar, click the registration button above.

Customer Service - The Whole Team

Thursday, April 9, 2026
11:30 AM to 4:00 PM
Lunch included

In today’s competitive mechanical contracting industry, outstanding customer service is essential. This seminar gives mechanical service professionals the tools to strengthen team collaboration, engage clients proactively, and deliver service that drives sales and long-term success. Participants will learn practical techniques for managing expectations, resolving conflicts, and consistently exceeding customer needs. The session also features insights from two service customers, offering real-world perspectives on what clients value most.

CEUs: 0.4

Cost: There is no charge for employees of MCAKC Member Contractors Signatory to Local 8 & 533.

$100 for Non-Members Signatory to Local 8 & 533.
$150 for Associate Members.
  Clay Daniels is the Vice President – Service & Solutions Midwest, US Engineering. He joined U.S. Engineering in 2010 as a large construction project manager after serving more than 10 years in the Army and five years in Special Forces.  He served as a project manager at U.S. Engineering for three years before transitioning into his current position.  Clay attended the United States Military Academy at West Point where he played varsity football and graduated in 2000.  Clay holds an MBA from the Bloch School of Business at UMKC.

Cancellation Policy
Cancellations for all MCAKC events must be received at least 2 Business Days prior to the event by email to learn@mcakc.org or by phone at 913-948-9200. Cancellations received after this time will be assessed a cancellation fee.

“No Shows”, except for emergencies, will be assessed a fee and invoiced $50 for a half day seminar, $100 for a full day, or the full amount of event expenses paid.