Event Calendar

Start Date: 4/16/2026 11:30 AM CDT
End Date: 4/16/2026 4:00 PM CDT

Venue Name: MCAKC Knowledge Center

Location:

Event Website: https://www.mcakc.org/mspservicetraining

Organization Name: MCAKC

Contact:

This session is 4 of 8 in Mechanical Service Professional training program. Use the button below to register for this series. To register only for this seminar, click the registration button above.

Service Agreements

Thursday, April 16, 2026
11:30 AM to 4:00 PM
Lunch included

At the end of this seminar, you will be able to:

• Identifying Customer Needs and Tailoring Approaches: Understanding your customers' needs is crucial to successful service agreements. Learn how to identify and prioritize customer requirements and align your mechanical service approaches to address these needs effectively. You’ll gain insights into identifying pain points and customizing solutions to enhance customer satisfaction.
• Diverse Service Contract Types and Application: Explore the different types of service contracts. Learn which service contract works best in various situations, considering factors such as equipment complexity, industry requirements, and customer expectations.
• Service Delivery Plan and Financial Implications: Discover how your service delivery plan directly influences your company's financials. Gain insights into cost structures, revenue streams, and the impact of different service approaches on profitability.

CEUs: 0.4

Cost: There is no charge for employees of MCAKC Member Contractors Signatory to Local 8 & 533.

$100 for Non-Members Signatory to Local 8 & 533.
$150 for Associate Members.
  John Maske is the Service Sales Manager at U.S. Engineering Service in Kansas City, Missouri.  He serves on the MCAKC Board of Education, supporting training and professional development for the region’s mechanical service professionals

Cancellation Policy
Cancellations for all MCAKC events must be received at least 2 Business Days prior to the event by email to learn@mcakc.org or by phone at 913-948-9200. Cancellations received after this time will be assessed a cancellation fee.

“No Shows”, except for emergencies, will be assessed a fee and invoiced $50 for a half day seminar, $100 for a full day, or the full amount of event expenses paid.