MSP: Service Training
About
The Mechanical Service Professionals (MSP) Program is a eight courses series designed to meet the needs of the diverse Service Roles within MCAKC Member Firms.
Attendee
No matter what role one may have in the broad category of Service, the MSP Program is designed to meet individual educational needs of service professionals.
The coursework applies to anyone in a Service Role, whether in the field or in the office. From Project Managers to Account Managers, Field Supervisors to Lead Technicians, Operations Managers, Billing, Dispatchers, and Coordinators, all will benefit from this program.
This is a highly interactive program with a strong emphasis on the practical application of knowledge. Participants will gain valuable information and tools, without being required to share proprietary information.
Seminars
The MSP series consists of 8 seminars.
March 26 to May 14, 2026
12:00 p.m. to 4:00 p.m.
(Lunch provided from 11:30 a.m. to 12:00 p.m.)
Where
MCA Knowledge Center
10955 Lowell Avenue, Suite 1050
Overland Park, KS 66210
Tuition
No Charge for employees of MCAKC Member Contractors Signatory to LU 8 & 533.
$1,000 for Non-Members Signatory to LU 8 & LU 533.
$1,500 Associate Members
*Successful completion of this program is defined as missing no more than one seminar in the educational series.
Questions
Jacki Conn at learn@mcakc.org or 913.948.9200
The Mechanical Service Professionals (MSP) Program is a eight courses series designed to meet the needs of the diverse Service Roles within MCAKC Member Firms.
Attendee
No matter what role one may have in the broad category of Service, the MSP Program is designed to meet individual educational needs of service professionals.
The coursework applies to anyone in a Service Role, whether in the field or in the office. From Project Managers to Account Managers, Field Supervisors to Lead Technicians, Operations Managers, Billing, Dispatchers, and Coordinators, all will benefit from this program.
This is a highly interactive program with a strong emphasis on the practical application of knowledge. Participants will gain valuable information and tools, without being required to share proprietary information.
Seminars
The MSP series consists of 8 seminars.
- Putting Communication to Work – Gary Polain
- Lone Worker Safety Training & Mental Health – Don Campbell & Robin Todd
- Customer Service The Whole Team – Clay Daniels
- Service Agreements – John Maske
- Understanding the Systems Behind HVACR & Plumbing Service – Shannon Nicklaus
- Navigating the Numbers for Service Professionals – Kathy Crosby
- Severn Deadly Sins of Customer Service – Lisa Austin
- Estimating for Service – Angie Simon
March 26 to May 14, 2026
12:00 p.m. to 4:00 p.m.
(Lunch provided from 11:30 a.m. to 12:00 p.m.)
Where
MCA Knowledge Center
10955 Lowell Avenue, Suite 1050
Overland Park, KS 66210
Tuition
No Charge for employees of MCAKC Member Contractors Signatory to LU 8 & 533.
$1,000 for Non-Members Signatory to LU 8 & LU 533.
$1,500 Associate Members
*Successful completion of this program is defined as missing no more than one seminar in the educational series.
Questions
Jacki Conn at learn@mcakc.org or 913.948.9200
