MSP: Service Training

The Mechanical Service Professionals (MSP) Program is a eight courses series designed to meet the needs of the diverse Service Roles within MCAKC Member Firms.

No matter what role one may have in the broad category of Service, the MSP Program is designed to meet individual educational needs of service professionals.

The coursework applies to anyone in a Service Role, whether in the field or in the office. From Project Managers to Account Managers, Field Supervisors to Lead Technicians, Operations Managers, Billing, Dispatchers, and Coordinators, all will benefit from this program.

This is a highly interactive program with a strong emphasis on the practical application of knowledge. Participants will gain valuable information and tools, without being required to share proprietary information.

The MSP series consists of 8 seminars.
  • Navigating the Numbers - Business Finance for Service - Kathy Crosby - October 3
  • Putting Communication to Work - Gary Polain - October 11
  • Service Agreements - John Maske - October 17
  • Developing Safety as a Culture - Greg Sweeney - October 24
  • Emotional Intelligence - Eric Herdman - October 31
  • Customer Service – The Whole Team - Clay Daniels - November 7
  • Customer Chaos - Lisa Austin - November 15
  • Managing Multiple Projects, Objectives, and Deadlines - Eric Herdman - November 28
October – November 2023
12:00 p.m. to 4:00 p.m.
(Lunch provided from 11:30 a.m. to 12:00 p.m.)

MCA Knowledge Center
10955 Lowell Avenue, Suite 1050
Overland Park, KS 66210

$1,000.00 Signatory Contractors
$500.00  Member reimbursement upon successful completion.*

$1,500.00 Associate Members of the MCAKC
$500.00  Member reimbursement upon successful completion.*

$2,000.00 Allied Organizations**

*Successful completion is defined as completing a minimum of 7 classes.

**Allied Organizations are not eligible to receive the $500 tuition refund.

MCAKC Education Reimbursement Certificates may be used in lieu of payment. Tuition paid using these certificates are not eligible to receive the indicated reimbursement amount.

Jacki Conn at or 913.948.9200