MSP: Service Training

The Mechanical Service Professionals (MSP) Program is a eight courset series designed to meet the needs of the diverse Service Roles within MCAKC Member Firms.

No matter what role one may have in the broad category of Service, the MSP Program is designed to meet individual educational needs of service professionals.

The coursework applies to anyone in a Service Role, whether in the field or in the office. From Project Managers to Account Managers, Field Supervisors to Lead Technicians, Operations Managers, Billing, Dispatchers, and Coordinators, all will benefit from this program.

This is a highly interactive program with a strong emphasis on the practical application of knowledge. Participants will gain valuable information and tools, without being required to share proprietary information.

The MSP series consists of 8 courses: (5) required core seminars plus (4) elective courses.


(5) Required Core Courses

(4) Elective Courses

Developing Safety as a Culture
Customer Service – The Whole Team
Financials for Service
Service Agreements
Account Management

Putting Communication to Work
Time Management for Service Professionals
Emotional Intelligence
Working With You Is Killing Me
Fierce Conversations
Delivering the Ultimate Serivce Experience: A Guide for Technicians
Estimating Service Projects
Managing Difficult Customers
Unconscious Bias

March – April 2021
12:00 p.m. to 4:00 p.m.
(Lunch provided from 11:30 a.m. to 12:00 p.m.)

MCA Knowledge Center
10955 Lowell Avenue, Suite 1050
Overland Park, KS 66210

$1,000.00 Signatory Contractors
$500.00  Member reimbursement upon successful completion.*

$1,500.00 Associate Members of the MCAKC
$500.00  Member reimbursement upon successful completion.*

$2,000.00 Allied Organizations**

*Successful completion is defined as completing 32 hours of training. 20 hours of required courses and 12 hours of elective courses.

**Allied Organizations are not eligible to receive the $500 tuition refund.

MCAKC Education Reimbursement Certificates may be used in lieu of payment. Tuition paid using these certificates are not eligible to receive the indicated reimbursement amount.

Jacki Conn, Director of Education at or 913.948.9200